Privacy Policy

HeartMoments owned by ScaleNow Brands LLC ("we," "us," or "our") operates this website and provides custom songs and related services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or purchase a product.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not access or use the Services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, email address, billing details, and contact information.
• Order Information: Details related to your custom song order, including survey responses, recipient names, and story information you voluntarily provide.
• Payment Information: Processed securely by third-party payment providers like Stripe. We do not store full credit card numbers.
• Automatically Collected Data: Including IP address, device information, cookies, browser data, and website activity for analytics and security.
• Tracking & Attribution Data: UTM parameters, referral source, cookies used for analytics and advertising.

2. How We Use Your Information

We use the information we collect to:

• Create, produce, and deliver your custom Christian song
• Process payments and complete your transactions
• Provide order updates and customer support
• Improve the design, performance, and functionality of our website
• Send important account notices or service-related emails
• Personalize your experience and recommend relevant content or offers
• Analyze usage data for fraud prevention, security, and analytics

3. How We Share Information

We may share your information with:

• Payment processors (e.g., Stripe) to complete your transaction
• Email delivery services for order confirmations, song delivery, and notifications
• Service providers such as hosting, analytics, and security partners
• Advertising platforms (e.g., Meta, Google) for performance reporting and conversion tracking

We do not sell or rent your personal information.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to provide core functionality, measure performance, personalize content, and support advertising.

You may disable cookies in your browser settings, but some website features may not function properly.

5. Data Retention

We retain personal information only for as long as necessary to fulfill orders, comply with legal obligations, prevent fraud, and maintain service records.

6. Your Rights & Choices

You have the right to:

• Request access to the personal data we hold
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing communications at any time

To submit a request, contact us at: privacy@heartmoments.com

7. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

8. Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date at the top indicates the latest revision. Continued use of the Services means you accept the updated policy.

10. Contact Us

For questions about this Privacy Policy or your data rights, contact us at: hello@heartmoments.com